Resume

SUMMARY
First and foremost, I am a specialist in customer service. With a background in both hospitality and retail environments, the common thread is creating loyal customers. Making the experience become a happy memory so that the customer comes back is central to what I do best. The important thing is to create an experience that people want to repeat. A manager’s role is to lead their team to want to create that experience, to see the overall vision, and to ensure that all the details that create it are looked after. I can provide that for you.

Skills

MANAGEMENT
Calculated short and long term budgets and business plans. Converted from paper and pen to computerized accounting. Developed and implemented cost control, pricing, and loss prevention systems. Developed and implemented campaigns for branding and promotion of several businesses

SUPERVISION
Introduced and implemented guidelines for training, scheduling, hiring and firing in accordance with Human Rights and Labour legislation. Fostered a positive environment and sense of working for a team while maintaining extremely high standards.

SERVICE
Skilled in French, American and pub service. In depth knowledge of beer, wine and food. Most passionate about local producers of both food and beverages. I enjoy establishing good relations with customers. Trained in responsible service of alcohol. Experienced in servicing draught and pop machines. Familiar with the basics of most POS systems.

SECURITY
Created security programs for restaurants and nightclubs to include issues such as fire safety, door control, safe night cash deposit procedures, legal liability and community relations. Created and implemented loss provention programs. Discovered the value of combining patience with a good sense of humour.

Experience

GENERAL MANAGER
ABSINTHE
2009 - PRESENT
Fine Dining Restaurant
Responsible for all aspects of managing front of house,
financial and human resources operations for one of Ottawa’s top ten restaurants.

MANAGER
BAY ST. BISTRO / BLACK BEAR PUB, OTTAWA ON 2008 - 2009
Casual Dining Restaurant and upscale pub
Managed 200 seat restaurant overseeing a staff of up to fifteen people per shift

MANAGER
IDAR JEWELLERS, VICTORIA BC & EDMONTON AB
1996 - 2007
Luxury goods retailer, manufacturer and designer
This position mostly focussed on sales, but included a lot
of the bookkeeping for the business, as well as
marketing research and promotion. I also handled any issues involving accounts payable and accounts receivable.

ASSISTANT MANAGER,
ZAPHOD BEEBLEBROX, OTTAWA ON
1992 - 1996
Live music nightclub
Primarily responsible for security as head doorman. Also worked in promotions, as well as being a DJ and bartender for regular shifts.

ASSISTANT MANAGER
CAFE DELUXE, OTTAWA ON
1990 - 1992
Fine dining establishment and lounge
Managed downstairs night-club for the restaurant, and was also responsible for inventory control, marketing and promotions, and was partly responsible for human resources.

EDUCATION
University of Victoria — Bachelor of Arts
(incomplete) in Economics/Environmental Studies, 1990
Algonquin College - Hotel and Restaurant Management - 1992
Gemmology - Foundation GAGTL - 2007
Oenology Level 2 - WSET
Smart Serve Certificate #e08062400058

COMMUNITY WORK
Candidate for Council Somerset Ward Ottawa 2014
Board Member / President - Centretown Citizens Community Association 2007- 2014
Board Member - Wellington West BIA 2010-2014 Active Member - Connect2Edmonton 2006-2007
Founding Member - Downtown Victoria Residents Association 2004-2007
Active Member - Victoria Chamber of Commerce Street Issues Committee - 1998 - 2006